Technology Support Engineer

Project Role :Technology Support Engineer




Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills :Oracle Exadata Database Machine



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Proactively identify and address system issues to maintain operational stability.

Collaborate with cross-functional teams to troubleshoot and resolve incidents.

Document and update knowledge base articles for effective troubleshooting.

Provide technical support to vendors and service management teams.

Participate in continuous improvement initiatives to enhance system performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Oracle Exadata Database Machine.

Strong understanding of database management principles.

Experience in troubleshooting and resolving database-related issues.

Knowledge of SQL and PL/SQL for database querying and scripting.

Hands-on experience in Oracle Exadata performance tuning.
Additional Information:

The candidate should have a minimum of 3 years of experience in Oracle Exadata Database Machine.

This position is based at our Jaipur office.

A 15 years full time education is required.


Qualifications

15 years full time education