QA Analyst

What Youll Do:

Coordinate the activities of any applicable departments to ensure that all quality deadlines are met
Support the efforts of senior management and operations
Create uniform and consistent procedures and systems in all aspects and areas of Company functions
Produce & analyze statistical data for Company incentive programs
Complete random audits on client portfolios or specific Agents and review results with the appropriate MC or Senior Management
Notify the appropriate MC or senior management of any malpractice by an Agent, as identified in the audit process, so that training or disciplinary action may be undertaken as is appropriate
Record and communicate changes to the Quality Management System to all affected departments within the Company
Work with employees in each department to improve systems and processes
Conduct audits of processes of the Quality Management System to ensure systems are in place, and to identify areas of non-conformance
Identify opportunities for training on Quality processes and ensure that staff are trained and tested to meet Company requirements
Champion company core values and other company programs
Other duties as assigned

Education: High School Diploma or Equivalent
College Diploma or University Degree
Experience: Minimum six months BGO experience in an Agent position or equivalent work experience & previous quality-related experience within or outside of the Company
Certificates, Licenses, & Registration: There are no personal certification, licensing, or registration requirements for this job