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Quality Analyst

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Quality Analyst

QA Engineer

Bill Gosling , Jaipur

About Us

Hi All,


We are hiring for QA profile for Jaipur Location

5 days working night shift

Cab facility available

6-month training from office

At least 1 year of experience required in BPO

Salary 3 LPA


Roles and Responsibilities

  • Conduct quality audits to ensure adherence to process standards and identify areas for improvement.
  • Perform call audits, monitoring, and calibration to maintain high-quality customer support services.
  • Analyze data from various sources (e.g., CRM systems) to measure performance metrics such as first-call resolution rate, average handling time, etc.
  • Collaborate with team members to implement corrective actions based on audit findings and provide feedback for continuous improvement.
  • Develop reports summarizing audit results and recommendations for process enhancements.

Desired Candidate Profile

  • 1-5 years of experience in a similar role within the BPO/Call Centre industry.
  • Strong understanding of Quality Analysis principles, including Call Quality Assurance processes.
  • Excellent analytical skills with ability to interpret complex data sets and communicate findings effectively.
  • Proficiency in using tools like Call Audit software applications.

Interested candidate can share resume on

s***********i@b*********g.com

Voice / Blended - Other,
BPM / BPO,
Customer Success, Service & Operations,
Full Time, Permanent
Voice / Blended
Education
Any Graduate

class="styles_read-more-link__dD_5h">read more

Key Skills
Skills highlighted with ‘ class="ni-icon-jd-save">‘ are preferred keyskills
class="ni-icon-jd-save">Quality Audit
Call Monitoring Call Quality Customer Support Call Audit target="_blank" class="styles_chip__7YCfG styles_non-clickable__RM_KJ">Call Calibration Quality Analysis

location-iconJob Location

Jaipur

course-mode-iconRelevant Jobs

Job Location

Jaipur

Information
position
Position

QA Engineer

job-type
Job Type
Experienced
workplace
Type of workplace
on-site
languages0
English Languages
Basic
languages0

Languages

Salary Range

(Based On Interview)

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