Business Analyst, E-Commerce

Requirements Gathering Solution Design: Work with cross-functional teams to gather and document business requirements. Design tailored solutions that address complex business needs, utilizing tools like Shopify apps, Salesforce, automation, and AI to enhance operational efficiency. Process Improvement: Analyze and optimize business workflows to identify opportunities for improvement. Collaborate with stakeholders to understand pain points and recommend best practices for process enhancements. Support Integration Management: Own and maintain integrations such as email automation, appointment booking, live chat, social shopping, web analytics, SMS platforms, and other MarTech solutions. Provide ongoing support to ensure seamless user experiences and effective use of Salesforce and Shopify solutions. Training Documentation: Develop new and update existing Process Flows and accompanying documentation for business processes, requirements, and technical workflows. Provide training and support to end-users to ensure proper system utilization. Testing Quality Assurance: Create and execute test plans to ensure the functionality, performance, and quality of digital operations solutions. Troubleshoot and resolve issues as they arise to minimize disruption. Project Management Coordination: Lead project scoping, scheduling, and execution, including UAT and production release. Facilitate internal and cross-functional project meetings, ensuring timely delivery and alignment with business objectives. Qualifications: Experience Education: 3+ years of experience in business analysis, ideally in e-commerce, retail, or technology. A BA degree (or equivalent experience) is preferred. Technical Industry Expertise: Strong understanding of Ecommerce (Shopify preferred) and business operations, such as inventory management, purchasing, and finance. Experience with NetSuite ERP and Salesforce CRM software and integrations preferred. Background in quantitative analysis or retail operations is a plus. Skills Attributes: Strong verbal and written communication skills, with the ability to simplify complex concepts for various stakeholders. Detail-oriented and highly organized with a focus on execution and problem-solving. Strong project management skills, with experience leading large-scale initiatives. Ability to manage multiple priorities in a fast-paced environment. A collaborative team player with a proactive, solution-oriented mindset. Mindset Values: Enthusiasm for social and environmental impact, and alignment with Brilliant Earth s mission. Entrepreneurial spirit, with the ability to adapt and thrive in a startup-like environment. Strong analytical skills and the ability to think critically and recommend innovative solutions. Role: Business Analyst Industry Type: Gems & Jewellery Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills Business processHealth insuranceERPAutomationManager Quality AssuranceBusiness analysisProcess improvementSMSSchedulingBusiness operations