Software Support Executive Job at Delta Infosoft in Jaipur

Software Support Executive

QA Engineer

Delta Infosoft , Jaipur

About Us

Software Support Executive Delta Info soft seeks a versatile Software Support Executive to join our dynamic team. This role combines technical support with process improvement and new development implementation.

Responsibilities:

- Technical Support: Deliver exceptional technical support to customers via phone, email, and chat; troubleshoot and resolve software issues and inquiries promptly.

- Data Management: Fetch required data through SQL queries for analysis and reporting.

- System Updates: Implement changes in Inventory, I-account, MYTIME, IERP, PMSC, and IMANAGEMENT systems based on business requirements.

- New Development: Participate in the new development process by understanding client requirements, creating flowcharts, and conducting beta testing.

- Client Interaction: Collaborate with clients to gather feedback, understand their needs, and translate them into actionable requirements for the development team.

Requirements

Qualifications:

- Bachelordegree in Computer Science, Information Technology, or a related field.

- Strong problem-solving and troubleshooting skills.

- Excellent communication and interpersonal skills.

- Ability to explain technical information clearly and concisely.

- Customer-oriented with a focus on providing exceptional service.

- Proficiency in SQL and database management.

- Minimum 2 Years of experience in the same field.

- Basic understanding of software development lifecycle.

Benefits

We offer:

- Competitive salary and benefits package

- Opportunities for professional growth and development

- A dynamic and supportive work environment

Role: Back End Developer,

Industry Type: Software Product,

Department: Engineering - Software & QA,

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

IT services target="_blank" class="styles_chip__7YCfG styles_non-clickable__RM_KJ">Software Support Executive SQL queries Data management Process improvement Software development life cycle Troubleshooting Information technology Technical support

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Job Location

Jaipur

Relevant Jobs

Job Location

Jaipur

Information

Position

QA Engineer

Job Type

Experienced

Type of workplace

on-site

English Languages

Basic

Languages

Salary Range

(Based On Interview)

Software Support Executive