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Technical Support

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Technical Support

Technical Support

EzyTm Technologies, Mansarovar, Jaipur, Rajasthan, India

About Us

Roles & Responsibilities:

  • Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
  • Address customer inquiries, concerns, and issues regarding products or services.
  • Guide customers through troubleshooting steps to diagnose and resolve technical problems.
  • Analyze customer issues to determine root causes and provide effective solutions.
  • Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
  • Develop a deep understanding of the company's products or services to effectively assist customers.
  • Stay updated on product updates, features, and enhancements to provide accurate information to customers.
  • Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
  • Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
  • Ensure that customer inquiries and issues are handled with high quality and professionalism.
  • Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
  • Assist in training new team members on product knowledge and support processes.
  • Stay updated on industry trends, technologies, and best practices related to technical support.

requirements-icon Requirements

Job Location: Jaipur, Rajasthan

Experience: Fresher

Timings : 10:00AM to 7:00PM

Salary: Salary as per industry standard.(No limitation for right candidate)

Required education: Any graduate or pursuing graduation.

Job Type: Full-time

Skills

Problem Solving

location-iconJob Location

Jaipur, Rajasthan, India

Job Location

Jaipur, Rajasthan, India

Information
position
Position

Technical Support

qualification
Qualification
bachelor degree
job-type
Job Type
Full-time
course-mode-icon
Specialization

resolve technical problems.

workplace
Type of workplace
on-site
languages0
English Languages
Intermediate

Salary Range

(Based On Interview)

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