Supervises, coordinates and gives directions to the entire team in very efficient and correct manner.
To promote good relationship to the guests and colleagues
Control and analyzes the level on;
Quality of Service
Guest Satisfaction
Operating Equipments
Participate in service as necessary in accordance with Restaurant/Bar needs
Ensure hotel grooming and personal appearance standard are met
Control stocks for daily use in the restaurant to ensure service requirement of the cascades/bridges are met
Control breakage, waste and spoilage
Ensuring Safe and Healthy work environment for all the guests and the colleagues
Conduct all administrative work required
Checking of expiry dates and non-dated products on daily basis
Check opening and closing duties assigned to all the colleague
Maintain log book on day to day basis
Performs job related duties and special project assigned
Performs daily checks on staffing level, quality control, maintenance, cleanliness
Make sure that all open food and beverage items are dated and covered.
Follows Hotel s telephone etiquette standards
Follows Occupational Health & Safety regulations
Reports suspicious people, parcels, and behaviors to Security
Ensures adherence to Fairmont s Code of Ethics
Qualifications
Proven experience in a similar role within a luxury hospitality environment
Strong communication and interpersonal skills, with the ability to engage and educate guests effectively.
Experience in staff training and development.
Attention to detail and a commitment to delivering high-quality service.
Ability to work collaboratively in a dynamic and fast-paced environment.
Certification or formal training from a recognized institution (e.g., WSET, CMS) is preferred.
Additional Information
Bachelor s degree in Hospitality Management or related field preferred.
Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask and remain calm under pressure.
Knowledge of the local area and its attractions is a plus.
Proficient in Microsoft Office Suite and property management systems.
Food, Beverage & Hospitality - Other,
Aviation,
Food, Beverage & Hospitality,
Full Time, Permanent
Food, Beverage & Hospitality - Other
Education
Any Graduate
Any Postgraduate
Key Skills
HospitalityInterpersonal skillsHospitality managementStaffingManagement systemsCMSCustomer serviceManager Quality ControlProperty managementTraining and Development
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