Customer Care Executive Job at Farmkey in Jaipur

Customer Care Executive

QA Engineer

Farmkey , Jaipur

About Us

Farmkey is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey.

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates and much more
Dealing with customer issues and churning out an easy-to-follow solution
Managing payment and delivery of customer orders
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience

Role: Customer Retention - Voice / Blended,

Industry Type: Agriculture / Forestry / Fishing,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

operations management customer relationship customer service customer care training customer support operations customer satisfaction handling customer queries query resolution quality assurance customer handling communication skills

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Job Location

Jaipur

Relevant Jobs

Job Location

Jaipur

Information

Position

QA Engineer

Job Type

Experienced

Type of workplace

on-site

English Languages

Basic

Languages

Salary Range

(Based On Interview)

Customer Care Executive