Customer Support Assistant Manager - Job at Foodme Global in Ajmer

Customer Support Assistant Manager -

Business Analyst

Foodme Global , Ajmer

About Us

This is a remote position.

We are looking for a Customer Support Assistant Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the departments profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities

-Enhance the customer experience, engage customers, and support organic growth

-Take responsibility for consumer complaints and see them through to completion

-Establish a clear mission and implement techniques geared towards achieving it.

-Maintain thorough records and record your interactions with customers.

-Keep abreast of market developments and employ best practices as necessary.

-Utilise assets and manage resources to meet both qualitative and quantitative goals.

-Keep a clean workflow in accordance with priorities.

Requirements

-Excellent understanding of management techniques

-Proficiency in English

-Knowledge of customer service tools, databases, and software at a working level