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Quality Analyst

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Quality Analyst

QA Engineer

Leading Client , Udaipur

About Us


 Quality Analyst 

 

Job Name:
  • Quality Analyst  

    Job Role:
  • QA  Industry:Kpo/Bpo/Call Center  Job Location:Udaipur(Rajasthan)  Experience:1- 4year  Salary:Best In the industry  Education:Any Graduate 

     Job Summary: 
    To monitor calls/emails/chats on the evaluation form. To share regular feedback with agents. To conduct calibration sessions with the client/OPS/Training team. Should have knowledge of QC tools & MS office. To gather & analyses performance data. To share TNI with the training team on the basis of observations.

     About The Role :: 
    To monitor calls/emails/chats on the evaluation form.To share regular feedback with agents.To conduct calibration sessions with the client/OPS/Training team.Should have knowledge of QC tools & MS office.To gather & analyses performance data.To share TNI with the training team on the basis of observations. To plan and conduct team briefings/dip checks/PKTs etc. To train new hires on Quality Parameters & CTQs. Candidate should have excellent communication & analytical skills. Develop test scripts utilizing comprehensive business requirements, functional documentation and processes. Interact with various resources at workspace like a business, development as well as analyst teams. Implement test scripts, record actual results and identify defects.
    • Quality Analyst,
    BPM / BPO,
    Quality Assurance,
    Full Time, Permanent
    Business Process Quality
    Education
    Any Graduate
    Any Postgraduate
    Key Skills
    Skills highlighted with ‘ class="ni-icon-jd-save">‘ are preferred keyskills
    class="ni-icon-jd-save">test scripts class="ni-icon-jd-save">quality analysis class="ni-icon-jd-save">qc tools class="ni-icon-jd-save">qc class="ni-icon-jd-save">call monitoring
    team training quality control software testing quality audit automation testing documentation manual testing kpo quality monitoring tni functional testing quality assurance
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    location-iconJob Location

    Udaipur

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    Job Location

    Udaipur

    Information
    position
    Position

    QA Engineer

    job-type
    Job Type
    Experienced
    workplace
    Type of workplace
    on-site
    languages0
    English Languages
    Basic
    languages0

    Languages

    Salary Range

    (Based On Interview)

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