Java Support Engineer

Company Name: Genpact
Experience: 2-10 Years
Location: Jaipur
Interview Mode: Virtual
Interview Rounds: 2-3 Rounds
Notice Period: Immediate to 45 days

Job description:

Responsibilities

• Supporting/Troubleshooting Java applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
• Creating, scheduling, monitoring jobs, troubleshooting jobs
• Go through logs and trace back to code as to what is going wrong.
• Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
• Execute and manage day-to-day operations via ticketing tools and processes.
• Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
• Responsible to test the application features, should understand any testing tool.

• Flexible to work in morning/afternoon/evening/night shifts on a rotation basis- as the candidate may have to work with global teams in different time zones.

• B.E./ B. Tech/ MCA or equivalent

• Experience in Core-java, J2EE and AWS
• Strong understanding in Relational database concepts
• Should have an exp. in framework like Spring, Struts, etc.
• Good knowledge and work experience of Oracle Database, SQL
• Experience with Maven, GIT, html, jsp, CSS, JavaScript
• Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
• Strong written and verbal communication skills
• Flexible to work in shifts on rotation basis.
• Willingness and ability to multi-task.
• Willingness to learn the Product/Platform and associated technologies.
• Ability to be learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.