Business Analyst (Post Sales)

Overview:

• Analyze post-sales data to identify trends and opportunities for improvement
• Develop and maintain reports and dashboards to track sales performance and customer satisfaction
• Collaborate with sales and customer service teams to gather feedback and insights for process improvement
• Conduct market research and competitive analysis to support post-sales strategies
• Identify key performance indicators (KPIs) and metrics to measure post-sales success
• Participate in the development and implementation of customer relationship management (CRM) systems
• Assist in creating and implementing post-sales strategies and initiatives
• Provide insights and recommendations to improve sales processes and customer experience
• Communicate findings and recommendations to relevant stakeholders
• Support the sales team in developing pricing strategies and promotions
• Collaborate with cross-functional teams to ensure post-sales processes align with overall business objectives
• Stay updated on industry trends and best practices in post-sales analysis and strategies

• Bachelor's degree in Business Administration, Marketing, or related field
• 2+ years of experience in sales analysis or business analysis
• Proficiency in CRM software and data analysis tools
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Ability to work collaboratively in a team environment
• Experience in market research and competitive analysis
• Understanding of post-sales processes and strategies
• Proven track record of driving business growth through data-driven insights
• Knowledge of customer relationship management principles
• Ability to prioritize and manage multiple projects effectively
• Attention to detail and accuracy in reporting and analysis
• Strong proficiency in Microsoft Excel and PowerPoint
• Adaptability to evolving business needs and priorities
• Professional certification in business analysis is a plus