Software Business Analyst - Post Sales

Overview

• Collaborate with stakeholders to understand post-sales business processes and requirements.
• Evaluate customer needs and translate them into detailed software requirements.
• Work closely with developers to ensure the successful implementation of post-sales software solutions.
• Conduct user acceptance testing and gather feedback for iterative improvements.
• Analyze post-sales data to identify trends, issues, and opportunities for optimization.
• Provide post-sales support and troubleshoot issues to ensure customer satisfaction.
• Assist in training end-users on post-sales software functionalities.
• Participate in post-sales project planning and contribute to timeline and resource estimations.
• Document post-sales processes and functionalities for internal and external stakeholders.
• Contribute to the continuous improvement of post-sales software solutions based on market feedback.
• Collaborate with cross-functional teams to drive post-sales software enhancements and new feature development.
• Stay updated on industry trends and best practices in post-sales software solutions.
• Participate in internal and external meetings to represent the post-sales software perspective.
• Support the sales team with post-sales technical inquiries and demonstrations.
• Contribute to the development of post-sales support strategies and initiatives.

• Bachelor's degree in Computer Science, Information Technology, Business, or related field.
• Proven experience as a business analyst in post-sales or customer support, preferably in the software industry.
• Demonstrated understanding of post-sales business processes and customer needs.
• Proficiency in gathering and documenting software requirements and specifications.
• Strong analytical and problem-solving skills to address post-sales software challenges.
• Excellent communication and interpersonal abilities to collaborate with diverse stakeholders.
• Experience in conducting user acceptance testing and gathering user feedback.
• Familiarity with post-sales support tools and systems.
• Ability to prioritize and manage multiple post-sales projects simultaneously.
• Understanding of software development methodologies and processes.
• Knowledge of post-sales customer engagement and support best practices.
• Detail-oriented mindset with a focus on delivering high-quality post-sales solutions.
• Proven track record of customer-centric outlook and delivering exceptional post-sales support.
• Ability to adapt to dynamic post-sales requirements and pivot strategies accordingly.
• Certifications in business analysis or relevant fields is a plus.