Senior CRM Business Analyst

As a Senior Customer Relationship Manager focused Business Analyst, you will play a key role in the Enterprise Business Systems team. For our new Salesforce rollout and future business systems implementations, you will lead key initiatives on maximizing our levels of efficiency and progress. Additionally, with much of our work involving new system implementation, a level of administrative capabilities will be a key area of focus during our interview process. Core Focuses in this Position: You will be part of a dynamic team whose responsibility is managing the lifecycle of projects in our business systems environments You will be supporting Salesforce Sales Cloud and CPQ initiatives as well as other enterprise business systems aside from CRM Partner with business stakeholders to understand their business processes, prioritize information needs, and translate business requirements into systems solutions Document business processes, business requirements and solution designs for Salesforce platform Consult with business and IT partners to strategize, plan and implement needed projects within designated time and budget constraints Key responsibilities include gathering, soliciting, and recommending ongoing enhancements to internal systems including the CRM (Salesforce), quoting and ordering systems Perform gap analysis between business requirements and CRM functionality Participate in user acceptance testing (UAT) activities to ensure business and system requirements are met Take on the responsibility as project managers, project owners and lead projects as necessary on projects Key Skillsets Well Be Evaluating : 10+ years of hands-on Business Analysis experience 5+ years focused in a Salesforce environment Demonstrated experience managing business and user requirements to enable implementation of changes effectively Within a CRM platform, well evaluate your administrative experience on: CRM role hierarchy and Profile/Permission Sets Ability to build flows, process automations and related configuration Configurative development including designing of Custom Objects, Custom fields and relationships, role-based page layouts, custom tabs, custom reports, data access control, validation rules, flows, process builder, approval processes and email alerts is desirable Experience as a functional team member on a major implementation, including experience facilitating analysis and design working sessions with business representatives is desirable Role: Business Analyst Industry Type: Software Product Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills Access controlAdministrationBusiness analysisenterprise businessBusiness managementCustomer relationshipGap analysisUser acceptance testingCRMSalesforce