Manager, Software Engineering (L4)

This position is needed to manage the Flex Billing & Backend team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex. Flex is Twilio s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs. Responsibilities In this role, you ll: Own and deliver delightful experiences for Twilio customers while: Be a champion for your team, setting individuals up for success and putting others growth first. Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments. Advocate agile processes, continuous integration and test automation. Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services. Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: You have a minimum of 10+years experience with 5 years of proven track record of leading and managing software teams. Experience managing multiple workstreams within the team Bachelor s or Master s degree in Computer Science, Engineering or related field. Technical Experience with: REST APIs Programming languages: Java/GoLang Relational databases like MySQL container technologies - Docker/Kubernetes. modern automated testing and CI/CD pipelines. SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus. Excellent problem solving, critical thinking, and communication skills. Broad knowledge of development environments and tools used to implement and build code for deployment. Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil. As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team. Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring. Role: Engineering Manager Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceAutomationMySQLDebuggingBillingFlexAgileHealthcareRelease managementMonitoring