Salesforce Developer (Service Cloud)

We are seeking a seasoned Salesforce Developer with a specialty in Service Cloud to join our project on a contract basis The ideal candidate will have at least 5 years of experience in Salesforce development, with a strong focus on designing, developing, and implementing solutions within the Salesforce Service Cloud environment This role requires an individual who can work remotely and collaborate with our team to enhance customer service operations through innovative Salesforce solutions Responsibilities:,Design, develop, and deploy customized solutions within Salesforce Service Cloud to improve customer support processes and workflows Work closely with business analysts and stakeholders to understand functional requirements and translate them into technical design and development tasks Implement Service Cloud features such as case management, service console, knowledge base, and customer communities to enhance customer service Develop and customize Salesforce objects, fields, record types, page layouts, workflow rules, business processes, and validation rules Utilize Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs to extend Service Cloud functionalities Ensure high-performance and responsiveness of Service Cloud solutions, optimizing them for maximum efficiency and scalability Conduct thorough testing and bug fixes to maintain high-quality software products Provide technical documentation and support for deployed solutions Skills and Qualifications:,Minimum of 5 years of experience in Salesforce development, with a strong emphasis on Service Cloud Proven track record of developing and implementing complex Salesforce Service Cloud solutions Proficient in Apex, Visualforce, Lightning Components, and Salesforce APIs Excellent understanding of Salesforce best practices, architecture, and limitations Experience with Salesforce integration patterns and third-party integrations Strong problem-solving skills and the ability to work independently in a remote setting Effective communication and collaboration skills, with experience working in agile development environments Salesforce Developer and Service Cloud Consultant certifications preferred Bachelordegree in Computer Science, Information Technology, or related field Role: Back End Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Business AnalystTechnical designAgile developmentCustomer service operationsCustomer supportInformation technologySalesforceTechnical documentation